FAQs

Frequently Asked Questions
Q. Can I buy directly from Tecsun Building Products?
A. Tecsun Building Products does not sell directly to consumers. Our flooring is sold through distributor companies and dealers/ retailers. Please use our Find a Dealer tool to locate a dealer near you. If a dealer isn’t listed in your area, please contact us and we will put you in touch with your local distributor.

Q. What are the benefits of hardwood flooring?
A. Hardwood or Laminate floors can add value to your home because of their beauty and durability. Hardwood floors offer a variety of grain patterns, natural color variations and the beauty and look of a natural wood. Hardwood floors are easy to clean and are ideal for allergy sufferers because they do not promote dust or harbor dust mites.

Q.What are the Benefits of Laminate flooring?
A. Although laminate flooring looks like real wood, its much more inexpesive compaired to real Hardwood. Another benefit of laminate flooring is the ease of installation. Other types of floors are typically installed by professionals and require adhesives and sealers. It can be installed over any hard, leveld surface.

Q. Can I expect my Hardwood floor to have color variations?
A. Yes. Hardwood flooring is made from wood timber and is a natural product, so you should expect to find beutiful natural color variations in the wood. Exotic woods and bamboo floors will have much more color variation than is found in domestic species.

Q. Does the sample I see at the store match the floor identicaly?
A. Wood, as we all know, is a "Product of Nature." Each individual board is like a fingerprint, no two are exactly alike. Hardwood has natural grain patterns, color variation, and character such as knots, pinholes and dark mineral streaks. Different wood species and the region of the country they are grown in create certain nuances in the resulting character of a board. This is part of what makes real wood flooring so appealing compaired to laminate floors.

Q. What is the difference between solid and engineered flooring?
A. Solid Hardwood is milled to a 3/4" thick plank of solid hardwood. Due to its thickness, a solid hardwood floor can be sanded and refinished over several generations of use. Engineered hardwood is produced from multiple layers of stacked in a cross-grain configuration and bonded together using heat pressure and Glue with a wood vaneer on top.

Q. Why is it important to avoid installing all the planks from one box and then moving to the next one?
A. Different boxes of the same hardwood can vary noticeably in color and grain, so mixing the pieces from different boxes will ensure that shade variations look random after installation. Also, before starting, take time to place the planks from varying boxes around your room, giving them a minimum of 72 hours to acclimate to the interior temperature and atmosphere. Otherwise, the boards may expand or shrink considerably after installation.

Q. Can I use a steam cleaner on my hardwood flooring?
A. Never use a steam cleaner on a hardwood floor, because it will damage the product and could void your warranty.

Q. I have used an oil base cleaner or a cleaner with a wax or brightener, How do I get back my floors’ original shine?
A. Please contact the manufacturer of the cleaner to find out how it can be safely removed.

Q. I have glue left on my floor from installation. How do I remove it?
A. Because there are a wide variety of installation glues available, we recommend that you contact the specific glue manufacturer involved to find out the safest way for removing the product from your floor.

Q. Can I apply polyurethane to my prefinished floor?
A. Never add a polyurethane coat to your prefinished floor. Doing so will result in an uneven finish and void the product’s warranty. Some of our customers have tried to apply an extra coat of polyurethane and were so displeased with the results that their floors had to be sanded and refinished by a professional.

Q. The floor beneath my rug is lighter than the exposed floor. What can I do?
A. Some floors are light sensitive, meaning that the wood darkens over time. It may take six months to a year (depending on the species) for floors to reach their full rich color. To eliminate obvious tone differences, it’s best to rotate rugs and furniture periodically so that floors get equal amounts of sun exposure.

Q. When ordering hardwood flooring, how much extra is needed to allow for waste?
A. Add 5 percent to 11 percent for waste and cuts, depending on your skill level and the layout of the area.

Q. Can I install hardwood over a radiant heat system?
A. Tecsun Flooring follows National Wood Flooring Association (NWFA) guidelines when installing over radiant heat, which allows installation of 1/2-inch or more of engineered OAK hardwood flooring. NWFA also recommends solid riffed and quartered oak to be installed over radiant heat.

Q. How does moisture affect my hardwood flooring?
A. Excessive moisture can lead to numerous changes to your floor, such as cupping, buckling or cracking. The lack of moisture will also cause problems like shrinking and cracking.

Q. What is the Proper Moisture level of wood flooring?
A. Each box of hardwood flooring contains install instructions and warranty information. With in that literature you'll find moisture/humidity levels your home should control in order to avoid problems with your Flooring.

Q. Do I need a moisture barrier for an above grade flooring installation?
A. Yes. We recommend that a vapor barrier of 15-pound felt paper be placed between the hardwood flooring and the wood subfloor to prevent any moisture from getting to the floor.

Q. Can I install a hardwood floor over an existing vinyl floor?
A. If the vinyl flooring is tightly secured to the subfloor and it does not have a any cushion or flex to it, you can either float or glue flooring to it. You must check with the glue manufacture to make sure your flooring adhesive will bond to the existing vinyl.

Q. Can I install a hardwood floor if I have pets?
A. Although many homeowners have pets, hardwood flooring is not designed for the abuse a dog or cat can cause on a floor. Urine may permanently discolor the finish of the wood floor and large dogs' claws will probably leave scratches in the finish. The type of wood floor you buy, the color and the finish will also be factor in how much punishment the floor's finish can withstand before showing scratches and excessive wear.

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